- We provide a 24-month warranty on the goods
- Should any of our products become defective due to a manufacturing defect, we will replace or repair the product at our option.
- The warranty does not cover:
- – mechanical damage to the product
- – use contrary to the rules for use, maintenance and storage
- – consequences of the accident
- – consequential damages caused by unauthorized modification of the product by the purchaser
- – the consequences of unprofessional care and maintenance
- – natural wear and tear of the material
In such cases, we will repair the product for an appropriate fee to the best of our ability.
- The prerequisite for recognition of the guarantee is the sending of the product to Sir Joseph in a clean condition and the presentation of the original proof of purchase or through the seller
- The complaint procedure can be found under the link here
As a manufacturer of Sir Joseph products, we offer Lifetime quarantee service to customers,
which means for the lifetime of the Sir Joseph product:
- possibility of cleaning feather products –
- the possibility of repairing Sir Joseph products
- more info on Service – cleaning and repairs